Privacy Notice

mylove.coach is developed and operated by Devi Anne Wieser, Im Lee 4, 8712 Stäfa, Switzerland. All user personal information is considered private. mylove.coach does not share any personal information of its users with 3rd parties.

This Privacy Notice (LINK) can be demanded at all times on webpages of mylove.coach (LINK).

  1. General Information

EU data protection and GDPR

mylove.coach takes data security very seriously. We handle data and personal information according to EU laws and regulations, which are one of the strictest in the world. mylove.coach will be compliant with the new General Data Protection Regulation (GDPR) when it comes into effect on 25th May 2018.

Accountability

Responsible for all personal data collected is Devi Anne Wieser, Im Lee 4, 8712 Stäfa, Switzerland (referred to as “mylove.coach”). You can find more information you in the legal notice (LINK).

Pledge on Privacy

The term “Personal Data” as used in this Privacy Notice refers to information such as your name, birth date, e-mail address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Notice. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

The next sections explain how and when we collect Personal Data from you.

Intended use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.

Changes

If our information collection and usage practices change, we will post the changes here and notify affected customers.

This Privacy Notice was last updated in May 2018.

Security

We have implemented technical and organisational measures for our internet webpages and underlying components to protect your data against intentional or accidental manipulation, unauthorised third-party access, loss, destruction or changes. We continuously improve this protection as technology changes.

Please be aware that no security measures are perfect or impenetrable. So please be advised that transferring data via the internet (e.g. by email or filling out online forms) can always be subject to security risks. Total safety of your data from access by third parties can never be guaranteed. If you would like to avoid this risk we advise you send personal correspondence by postal mail.

The right to withdraw consent

Where mylove.coach is relying on your consent to process your personal data, you have the right to withdraw your consent at any time. If you are unsure how to withdraw your consent please contact us via email at support@mylove.coach.

The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Prior to giving consent, you shall be informed thereof.

Transfer of data

Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data was originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Notice.

Data protection (SSL still in certification process at the moment)

mylove.coach protects personal information with use of the latest industry standards and security measures. mylove.coach uses SSL/TLS encryption (secure sockets layer / transport layer security) for protection of user data and personal information.

Right of access, correction and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this Privacy Notice or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at the e-mail-address in our impressum. If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete plus legitimate identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Appeal against advertising e-mails

mylove.coach opposes the use of any available contact information by a third party for sending unsolicited advertisements. As the provider of the websites and portal, mylove.coach reserves the express right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

Links to other sites

This Privacy Notice applies only to this website, and not to websites owned by third parties. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Privacy Notice is not intended to be applicable to any linked, non-owned site.

  1. Data Collection

Web Server logs

When you surf on mylove.coach, our servers may automatically capture and save certain information electronically. These server logs include information about your device’s use of mylove.coach or visits to mylove.coach website(s) (“your device” may include a desktop or laptop computer, mobile device or similar device). Examples of the information collected by our servers include:

  • Your device’s Internet Protocol (IP) address
  • The name of your device’s Internet service provider
  • The city, state, and country from which your device accessed this website
  • The kind of browser or device used to access this website
  • The way your device navigates through this website
  • The date and time of usage
  • The web page from which your device arrived at this website(s)
  • The content you viewed on this website(s)

The information collected via web servers helps us to administer our website(s), analyze their usage, improve their content, protect content from inappropriate uses, and help our websites better operate.

The transfer of this data to mylove.coach takes place automatically and cannot be associated with any individual. This data is not combined with data from other sources.

The data is stored for data security purposes, to provide stability and security of the system. We reserve the right to perform statistical analysis of anonymous data.

Webhosting with 1&1 (a German company)

mylove.coach uses the webhosting service 1&1 (1&1 Internet SE, Elgendorfer Str. 57, 56410 Montabaur, Germany)

When you visit this website 1&1 automatically logs files of your IP-Address.
More information is available in the privacy policy of 1&1: https://hosting.1und1.de/terms-gtc/terms-privacy/

mylove.coach has a data protection agreement with the provider.

Cookies

We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A “cookie” is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a “cookie,” this will enable you to decide if you want to accept it or not.

We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.

“Do Not Track” and Tracking Protection.

Some newer Internet browsers have incorporated Do Not Track features, and when turned on, they send a signal to the websites you visit, telling the website that you do not want to be tracked while browsing.

Contact forms

When you send us a contact form request that information is used solely for the purposes of replying to your message. The contact form software we use records your data in our website database so it can send us a notification of your correspondence.

Information submitted through the contact forms on this site are sent to our company email, hosted by 1&1. mylove.coach has a data protection agreement with the provider.
More details can be found on: https://www.1und1.de/datenschutz
While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. Your email address is required for commenting, but is not published on the vlog, nor shared.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service (Automattic Inc., 132 Hawthorne Street, San Francisco, CA 94107, USA, “Automattic”) to see if you are using it. The Gravatar service Privacy Policy is available here.
After posting your comment, your profile picture is visible to the public in the context of your comment.

Payments

PayPal

We use a third-party payment processor, “PayPal” (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg), to assist in completing financial transactions initiated on this website. PayPal has its own Privacy Policy for collecting, storing and using payment card and other information in connection with such transactions.  mylove.coach has no control or influence over such policies or PayPal’s compliance with them, and we have no access to the payment card or other information collected by PayPal.  Users of this website are encouraged to review PayPal’s Privacy Policy before engaging in financial transactions that are initiated on mylove.coach.

Digistore24

On our website we offer, among other things, the purchase of products and services via the online shop of Digistore24. More information about Digistore can be found here and its privacy policy can be found here:

Scheduling Software

mylove.coach uses Acuity Scheduling, to keep records, take payments and schedule appointments. This is a secure online appointment scheduling software and has a security program, which complies with the requirements of the GDPR security rules. More details can be found on: https://acuityscheduling.com/privacy.php

mylove.coach has a data protection agreement with the provider.

Typeform

To apply for certain products on mylove.coach and to improve our services, we use the questionnaire tool typeform. (TYPEFORM S.L., Carrer Bac de Roda, 163, 08018 Barcelona, www.typeform.com)

Typeform has strict data protection protocols, but the service is carried out online and partially uses cloud providers and servers outside of the EU. You can read more about their privacy policy here: https://admin.typeform.com/to/dwk6gt
Current GDPR compliance: https://www.typeform.com/help/gdpr-compliance/

GoogleForm

For our application form and other surveys we use GoogleForm from Google Inc. (1600 Amphitheatre Parkway – Mountain View – CA 94043 – USA)
By clicking on a link on our website or inside of our newsletter you will be sent to the GoogleForm. Please read their Privacy Policy before clicking.

Brandquiz

One of our welcome gifts is an anonymous test which is hosted on Brandquiz (stereosense GmbH, Gumpendorfer Str. 16/16, 1060 Vienna, Austria).
Information about the privacy processes undertaken by Brandquiz may be found at:
https://www.brandquiz.io/dpa/

  1. Social Media

mylove.coach is using the Social Sharing plugin Monarch that allows visitors to share pages or posts on this website via email, Facebook, Twitter, Google+, and several other social media outlets.

Only if you click on the graphic of one of the social media channels information will be transferred to the corresponding provider.
The following social media buttons are used on mylove.coach:

Facebook Inc. (1601 S. California Ave – Palo Alto – CA 94304 – USA)
Twitter Inc. (795 Folsom St. – Suite 600 – San Francisco – CA 94107 – USA)
Google Plus/Google Inc. (1600 Amphitheatre Parkway – Mountain View – CA 94043 – USA)
Pinterest Inc. (635 High Street, Palo Alto, CA, 94301, USA)
WhatsApp (Facebook Inc. 1601 S. California Ave – Palo Alto – CA 94304 – USA)

  1. Analytic Tools and Advertising

Google Analytics

We use Google Analytics to rationalize our portfolio of websites by (i) optimizing traffic to and between corporate websites, and (ii) integrating and optimizing web pages where appropriate.“Google Analytics” is a service offered by Google Inc. “Google” that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Google Analytics uses “cookies” stored on your computer to help analyze how users use our website.

The information generated by the cookies about your use of our website, including your IP address, is transmitted to Google servers in the United States. We are working on anonymising this process. Any progress updates will be posted here.

Jetpack

mylove.coach uses Jetpack on it’s website (formerly “WordPress.com-Stats”), a website analytics service from Automattic Inc., 60 29 th Street #343, San Francisco, CA 94110–4929, USA.
Jetpack uses, among other things, cookies that are locally stored in temporary storage of your web browser. It does not use text files. Your data is used to analyse your use of our website. The collected data is stored on servers in the USA.

Facebook Conversion Tracking Pixel

mylove.coach may utilize a Conversion Tracking Pixel service provided by ”Facebook” (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA). This tool allows us to follow the action of users after they are redirected to the mylove.coach website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remains anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to the most current information at our disposal. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Policy found under https://www.facebook.com/about/privacy/. Facebook Conversion tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. Please click here if you would like to revoke your permission https://www.facebook.com/ads/website_custom_audiences/.

Newsletter Sign Up and Product Download or Purchase

When you subscribe to our newsletter you will be asked to enter your email address, this information is needed for that action. Entering your name is voluntary.

As part of the registration process for our e-newsletter, we collect your name and email address. We use that information to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to ensure our records are correct; and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organizations and businesses.

We use a third party provider – Active Campaign (1 N Dearborn, 5th Floor, Chicago, IL 60601, USA) to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see the Privacy Policies for Active Campaign.

mylove.coach has a data protrection agreement with the provider.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

  1. Plugins und Tools

Google Web Fonts

For the homogenous display of fonts, this website uses so-called web fonts that are provided by Google. On retrieving a website your browser downloads the necessary web fonts to your browser cache in order to correctly display texts and fonts. If your browser does not support web fonts, your computer uses a standard font.

For further information, please see https://developers.google.com/fonts/faq as well as Google’s Privacy Policy: https://www.google.com/policies/privacy/

YouTube-Videos

mylove.coach use embedded YouTube (Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA) videos in the extended data protection mode. The extended data protection mode means that YouTube saves no cookies with personal data on your computer by visiting our website. When clicking on the video, the IP address is transferred. This address cannot be correlated to you, provided you have not logged in to YouTube or another Google service prior to calling up the site or if are permanently logged in.

YouTube only saves cookies on your computer that contain no personally identifiable data. These cookies can be prevented with the relevant browser settings and extensions. See here the Privacy Policy of Google.

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